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Cancellation Policy

Cancellation Policy

All transfers to/from airport and activities must be reconfirmed 48 hours prior to service.

We take our responsibility, regarding the smooth operation of arrivals and departures for your guests, very serious; therefore, we require all your flight arrival/departure information a minimum of 48 hours prior to your arrival.

Cancellations can be made by e-mail or WhatsApp, 48 hrs Before the service date.

Changes made with less than 24 hours’ notice will be assessed a 50% cancellation fee.

Changes made with less than 12 hours’ notice will be assessed a 100% cancellation fee.

You must speak personally to our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.

We will provide you with a cancellation number. Please write it down and keep it until you receive your refund.

Tequila Transfers will refund, within 7 business days of such written notice all deposits for its services made. Minus actual expenses like PayPal Commission or or withholdings incurred by Tequila Transfers.

Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued by email.

We track all incoming flights. However, any flight changes must be reported to our customer service office immediately.

Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued by email.

We track all incoming flights. However, any changes to the flight must be reported to our customer service office immediately.

It is your responsibility to review your confirmation voucher details. Please read your vouchers carefully.

Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.

Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.

Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

WhatsApp: https://wa.me/529984306382

reservations@tequilatransfers.com